General FAQ
- Are your free sounds also royalty-free or do I need to pay to use them?
- Can I get a refund for my order?
- Can I use construction kits in a production that I release and sell?
- Can you tell me when a sale/discount will begin or end?
- How do I change or reset my password on waproduction.com?
- How do I download my purchased products?
- How do I install/load a Kontakt collection into Native Instruments' Kontakt?
- How do I redeem a discount code that I received or purchased somewhere else?
- I am having password problems on waproduction.com
- I am receiving the message "We are sorry that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance." at checkout.
- I missed a sale. Can I still get the discount?
- I was contacted by Thomas Elmers (or someone else) claiming to work for W. A. Production. Is this a scam?
- My discount/coupon code isn't working
- What are the Virtual Coins and Chips I see in my account?
- What does "Royalty-Free" mean?
- What is the Monthly Free Product and how does it work?
- Why was I charged VAT (tax) for my purchase?